Shipping Update May 23rd
almost 2 years ago
– Thu, May 23, 2024 at 11:40:05 AM
Greetings Slayers,
Fulfillment is wrapping up! Please see updates by region below. Any pledges that were finalized after March 25th are shipping with Late Pledges. If your region is done, your package may currently be in transit. Please check your spam folder for a tracking number.
The Table Playmats are shipped separately. Everything else should be in one box. They may show up over a week before or after your game. Please be patient, the rest is coming!
Has my package shipped yet? Sometimes a shipping label is made, but your game might not get picked up by the carrier for up to a week. Someone in your neighborhood might get their game weeks before you. This is all normal - there are several factors that go into when packages ship, so please be patient with us and with our fulfillment partners as we try to get everyone their game. If we announce that fulfillment in your region is 100% complete, but you didn't get a tracking number, please contact [email protected] (check your spam folder first).
Updates by Region
US (Bridge Fulfillment) - Fulfillment is complete (aside from Late Pledges)! Late Pledges have started shipping. We plan to start shipping replacement parts by the end of May. Lookout for tracking emails from ShipHero [email protected] (check your spam). For shipping issues, please contact [email protected].
Canada (Ziing) - Fulfillment is complete (aside from Late Pledges). Some recent orders were shipped without tracking numbers, so please keep an eye out! Late Pledges will be sent from a different fulfillment center (to be announced). For shipping/tracking issues, please contact [email protected]. Shipping issues that require reshipping will be sent from the new hub. You can contact [email protected] regarding Late Pledges or if your issue requires reshipping. We'll make a separate announcement for Canada when freight is about to arrive at the new hub. We know that Ziing has caused issues for many of you - please know that we are 100% committed to making sure you get your game and will do whatever it takes to make that happen! There will be a week gap as we move freight to the new hub, so please bear with us.
UK (Spiral Galaxy) - Fulfillment is complete (aside from Late Pledges)! Late Pledges are shipping soon. If you didn't get a tracking email yet, please contact [email protected] and we'll figure out why (If you paid for shipping late, your order will ship with Late Pledges). Late Pledges and replacement parts will start in about a week.
EU - Europe is split between Surfin Meeple and Happyshops. We don't know what order they will ship games in, so please be patient if you see others with your country/language getting the game.
-
Surfin Meeple Countries - France, Spain, Netherlands, Belgium, Switzerland, Denmark, Italy, Austria, Ireland, Hungary, Portugal, Lithuania, Slovenia, Estonia, Slovakia, Luxembourg, Turkey, Jersey, Latvia
-
Surfin Meeple Update - Fulfillment is complete (aside from Late Pledges)! Late Pledges are about to begin. Keep an eye out for tracking emails (check your spam folder). For shipping issues, please contact support at https://matagot-friends.com/france/en/content/57-contact.
-
Happyshops Countries - Germany, Sweden, Poland, Czechia, Finland, Norway, Greece, Bulgaria, Croatia, Romania, Serbia, Rest of World
-
Happyshops Update - Fulfillment is complete (aside from Late Pledges)! Late Pledges will begin soon. For shipping issues, please contact [email protected].
-
VAT for Norway, Iceland, Switzerland - We collected VAT for these countries. We're refunding Iceland and Switzerland VAT this week. We're still learning Norway VAT rules, but our current understanding is that we were supposed to collect VAT for Norway and need to report it using the VOEC system.
Rest of World (Happyshops) - These regions ship from Happyshops, including Mexico and South America (see update above).
Asia (VFI) - Fulfillment is still underway! You can see the status of Slay the Spire in your region towards the bottom here https://vfi.asia/hubs/. For shipping issues, please contact [email protected].
Australia/NZ (Aetherworks) - Fulfillment is complete (aside from Late Pledges)! Late Pledges are underway. Damaged/missing parts have mostly shipped. If you reported damaged/missing parts recently, we're still getting to them.
Japan - Fulfillment is complete (aside from Late Pledges)! Late Pledges are starting soon. There are a few damaged/missing parts we're getting to.
Customer Service
Damaged or missing components? Please contact [email protected] (with a picture if appropriate). For shipping questions, please look for a contact for your region above. If you're missing a token, please check carefully if it fell into the box. If you haven’t received your Late Pledge yet, please be patient as they're just getting started.
Companion App
The Companion App is live! https://contentiongames.com/sts-app/
We've updated the music player with a Loop button and track names that include the Act. There have also been LOTS of bug fixes. Here's what we're working on now:
- Music Player - Getting the music to play when the screen is locked (and other play issues).
- Compatibility issues - for various devices including Galaxy, Fold, and tablet devices.
- Languages support - Once we fix the above 2 issues, we'll work on adding more languages.
- There's a bug where the wrong images may appear on cards. Uninstalling and reinstalling the app should fix it.
That's all for now! Until next time...
See you in the Spire,
Companion App is live!!
almost 2 years ago
– Thu, May 09, 2024 at 05:00:19 PM
Greetings Slayers,
The Companion App is live!! It's currently English only. We'll announce more languages as they're ready.
Install the Companion App
It has lots of handy features including:
- Card compendium
- Searchable rulebook
- Music Player (Slay the Spire OST)
- Unlock/Ascension tracking
- Character Randomizer
- HP Tracker
- Daily Climb randomizer
- Save game
Try it out! Let us know what you think. We're still making improvements.
-To report a bug, go to Settings (click the wheel in the upper left) > then click "Report a Bug".
-For general app feedback, email [email protected].
That's all for now! Until next time...
See you in the Spire,
Shipping Update May 8th
almost 2 years ago
– Wed, May 08, 2024 at 12:10:52 PM
Greetings Slayers!
Please see shipping updates by region below.
The Table Playmats are shipped separately. Everything else should be in one box. They may show up over a week before or after your game. Please be patient, the rest is coming!
Has my package shipped yet? Fulfillment will continue through May. Sometimes a shipping label is made, but your game might not get picked up by the carrier for up to a week. Someone in your neighborhood might get their game weeks before you. This is all normal - there are several factors that go into when packages ship, so please be patient with us and with our fulfillment partners as we try to get everyone their game. If we announce that fulfillment in your region is 100% complete, but you didn't get a tracking number, please contact [email protected].
Updates by Region
US (Bridge Fulfillment) - Fulfillment is over 80% complete and will continue into mid-May. Then we'll focus on Late Pledges and replacement parts. UPS is having delays picking up shipments, which means your shipping label might not move for over a week. Lookout for tracking emails from ShipHero [email protected] (check your spam). For shipping issues, please contact [email protected].
Canada (Ziing) - The first wave of shipments were sent April 19th without tracking emails. Ziing paused shipments while they worked on a solution. Tracking emails should be working now, and they just shipped 1000 more units. For shipping issues, please contact [email protected]. (We gave you the wrong contact email last update - if you didn't get a reply please try again with [email protected].) Addresses from the first wave with apartment numbers or 2nd line addresses may not have included them. Keep an eye out for this issue and let Ziing know if it made your package bounce back. We will reship your package if it was returned to sender.
UK (Spiral Galaxy) - Fulfillment is complete (aside from Late Pledges). If you didn't get a tracking email yet, please contact [email protected] and we'll figure out why (If you paid for shipping late, your order will ship with Late Pledges). Late Pledges and replacement parts will start in about a week.
EU - Europe is split between Surfin Meeple and Happyshops. We don't know what order they will ship games in, so please be patient if you see others with your country/language getting the game.
-
Surfin Meeple Countries - France, Spain, Netherlands, Belgium, Switzerland, Denmark, Italy, Austria, Ireland, Hungary, Portugal, Lithuania, Slovenia, Estonia, Slovakia, Luxembourg, Turkey, Jersey, Latvia
-
Surfin Meeple Update - Fulfillment is almost complete! Keep an eye out for tracking emails (check your spam folder). For shipping issues, please contact support at https://matagot-friends.com/france/en/content/57-contact.
-
Happyshops Countries - Germany, Sweden, Poland, Czechia, Finland, Norway, Greece, Bulgaria, Croatia, Romania, Serbia, Rest of World
-
Happyshops Update - Fulfillment started April 26th and will continue through May. You may get shipping label notifications several days before your package starts moving. This is expected, so please be patient. For shipping issues, please contact [email protected].
-
VAT for Norway, Iceland, Switzerland - We charged these countries VAT. We're getting reports that some of you had to pay VAT anyway, and some of you did not. We're still figuring out what to do and could use more reports from you. Can you let us know in the comments if you paid VAT or not and in which country? We'll refund VAT if we weren't supposed to collect it.
Rest of World (Happyshops) - These regions ship from Happyshops, including Mexico and South America (see update above).
Asia (VFI) - Fulfillment is underway! You can see the status of Slay the Spire in your region towards the bottom here https://vfi.asia/hubs/. For shipping issues, please contact [email protected].
Australia/NZ (Aetherworks) - Fulfillment is complete (aside from Late Pledges). Damaged/missing parts have mostly shipped. If you reported damaged/missing parts recently, we're still getting to them.
Japan - Fulfillment is complete (aside from new Late Pledges). There are a few damaged/missing parts we're getting to.
Customer Service
Damaged or missing components? Please contact [email protected] (with a picture if appropriate). For shipping questions, please look for a contact for your region above. If you're missing a token, please check carefully if it fell into the box. If you haven’t received your package yet, please be patient as more packages are sent out.
Companion App
The Companion App was submitted for approval to the Google Play and App Store! It should be ready soon. We'll announce in a separate update as soon as it's live!
Late Pledges
Late Pledges closed April 30th. Late Pledges will ship towards the end of this wave and include exclusives. Most of them will ship in the 2nd half of May.
That's all for now! Until next time...
See you in the Spire,
Late Pledges closing April 30th!! Shipping Update
almost 2 years ago
– Wed, Apr 24, 2024 at 05:25:22 PM
Greetings Slayers,
Late Pledges close April 30th! Please see shipping updates by region below.
The Table Playmats are shipped separately. Everything else should be in one box. They may show up over a week before or after your game. Please be patient, the rest is coming!
Has my package shipped yet? Fulfillment will take weeks and your game is coming! Sometimes a shipping label is made, but your game might not get picked up by the carrier for up to a week. Someone in your neighborhood might get their game weeks before you. This is all normal - there are several factors that go into when packages ship, so please be patient with us and with our fulfillment partners as we try to get everyone their game.
Updates by Region
US (Bridge Fulfillment) - Fulfillment is 55% complete! UPS is having delays picking up shipments, which means your shipping label might not move for over a week. These UPS packages should start moving soon. The first phase of fulfillment was prepacked, so this later phase will go slower and into at least mid May. Lookout for tracking emails from ShipHero [email protected] (check your spam). For shipping issues, please contact [email protected].
Canada (Ziing) - Fulfillment started April 19th! Shipments are arriving without tracking emails. Ziing is aware and working on a solution, but for now there's nothing we can do except keep an eye out. For shipping issues, please contact [email protected].
UK (Spiral Galaxy) - Fulfillment is underway! If you didn't get a tracking email yet, please be patient and keep an eye on your spam.
EU - Europe is split between Surfin Meeple and Happyshops. We don't know what order they will ship games in, so please be patient if you see others with your country/language getting the game.
-
Surfin Meeple Countries - France, Spain, Netherlands, Belgium, Switzerland, Denmark, Italy, Austria, Ireland, Hungary, Portugal, Lithuania, Slovenia, Estonia, Slovakia, Luxembourg, Turkey, Jersey, Latvia
-
Surfin Meeple Update - Fulfillment is underway! Keep an eye out for tracking emails (check your spam folder). For shipping issues, please contact [email protected].
-
Happyshops Countries - Germany, Sweden, Poland, Czechia, Finland, Norway, Greece, Bulgaria, Croatia, Romania, Serbia, Rest of World
-
Happyshops Update - The first shipments are scheduled to go out Friday the 26th! You may get a shipping label notifications several days before your package starts moving. This is expected, so please be patient. For shipping issues, please contact [email protected].
-
VAT for Norway, Iceland, Switzerland - We charged these countries VAT, but we're not sure if that will be accounted for when the game ships. If we can't pay VAT for you in these countries, we will refund your VAT as soon as possible. Please inform us in the comments if you paid VAT to receive in of these countries.
Rest of World (Happyshops) - These regions ship from Happyshops (see update above).
Asia (VFI) - Fulfillment is underway! Keep an eye out for tracking emails. For shipping issues, please contact [email protected].
Australia/NZ (Aetherworks) - Fulfillment is complete (aside from new Late Pledges). Damaged/missing parts have started shipping.
Japan - Fulfillment is complete (aside from new Late Pledges). There are a few damaged/missing parts we're getting to.
Customer Service
Damaged or missing components? Please contact [email protected] (with a picture if appropriate). For shipping questions, please look for a contact email for your region above. If you're missing a token, please check carefully if it fell into the box. If you’re not sure what address we have on file for you, please check here before contacting us. If you haven’t received your package yet, please be patient as more packages are sent out.
Companion App
We're planning to submit the Companion App for approval by the end of the month. It will take a week or two to get approved. We'll update as soon as it's live!
Late Pledges
Late Pledges are closing April 30th! Late Pledges will ship towards the end of this wave and include exclusives.
That's all for now! Until next time...
See you in the Spire,
Shipping Update April 15th
almost 2 years ago
– Mon, Apr 15, 2024 at 11:30:58 AM
Fulfillment is well underway! This will be a multi-week process, so please bear with us as packages are sent out.
You might see people all over the world receiving their packages and wonder why yours hasn’t arrived yet. Someone in your neighborhood might even get their game weeks before you. This is all normal - there are several factors that go into when packages are fulfilled, so please be patient with us and with our fulfillment partners as we try to get everyone their game.
Updates by Region
US (Bridge Fulfillment) - Fulfillment is 45% complete! Lookout for tracking emails from ShipHero [email protected] (check your spam). US fulfillment will still continue for weeks, so don't worry if you didn't get a tracking email yet. Your Exclusives may come in a smaller box inside the carton, be sure to look for them!
Canada (Ziing) - Fulfillment starts April 19th! There were no address verification emails, so it will ship to the address we have for you in Backerkit.
UK (Spiral Galaxy) - Fulfillment is underway! If you didn't get a tracking email yet, please be patient and keep an eye on your spam.
EU - Europe is split between Surfin Meeple and Happyshops. Games at both hubs should start shipping within the next week. We don't know what order they will ship games in, so please be patient if you see others with your country/language getting the game.
-
Surfin Meeple Countries - France, Spain, Netherlands, Belgium, Switzerland, Denmark, Italy, Austria, Ireland, Hungary, Portugal, Lithuania, Slovenia, Estonia, Slovakia, Luxembourg, Turkey, Jersey, Latvia
-
Surfin Meeple Update - Fulfillment starts by the end of the week! Keep an eye out for tracking emails and your spam folder.
-
Happyshops Countries - Germany, Sweden, Poland, Czechia, Finland, Norway, Greece, Bulgaria, Croatia, Romania, Serbia, Rest of World
-
Happyshops Update - About half of the address verification emails were sent out, more will be sent within the next couple of days. Fulfillment should begin in about a week!
-
VAT for Norway, Iceland, Switzerland - We charged these countries VAT, but we're not sure if that will be accounted for when the game ships. If we can't pay VAT for you in these countries, we will refund your VAT as soon as possible.
Rest of World (Happyshops) - These regions ship from Happyshops (see update above).
Asia (VFI) - Fulfillment starts soon! Probably this week. Keep an eye out for tracking emails!
Australia/NZ (Aetherworks) - Fulfillment is complete (aside from new Late Pledges). We still haven't shipped damaged/missing parts, but that should start within a week.
Japan - Fulfillment is complete (aside from new Late Pledges). We still haven't shipped damaged/missing parts, but that should start within a week.
Customer Service
Damaged or missing components? Please contact [email protected] with a picture (if appropriate). If you're missing a token, please check carefully if it fell into the box. If you’re not sure what address we have on file for you, please check here before contacting us. If you haven’t received your package yet, and you’re looking for tracking - please be patient as more packages are sent out.
Late Pledges
The Pledge Manager is closing soon! (no specific date yet) Late Pledges are shipping with everything else this wave. Orders take about 7-10 days to get added to the queue, which could mean they get shipped with all other similar items or added to the end of the queue. Depends on the timing.
That's all for now! Until next time...
